Arizona Human Resource Consultant Advises On Apologizing
apologize, I am sorry, my * If you loose your temper
mistake, my bad, oops… Part As business leaders we are
of being human is making expected to always keep our cool.
mistakes. Many times when we As human beings faced with
make a mistake it causes harm to deadlines, personal issues, and
others either physically or other frustrations, this can be a
emotionally, and as a result, we daunting task. However, there is
find our selves in a situation no excuse for taking our
where we must apologize for those frustrations on our employees or
mistakes. As an HR consultant, I coworkers. A person’s temper is
am frequently faced with their own; no one can “make” you
situations where a disgruntled lose it. As business leaders, we
employee feels that the company know that attacking employees
has wronged him or her in some achieves absolutely nothing
way, shape, or form. If the positive. If you feel your
emotional impact is great, then temper begin to flare, do
the employee may seek legal everyone a favor and step away,
action against the company, but breathe deep. A quick break from
in many cases, the employee just frustration can do wonders.
wants a simple, heart felt, “I’m
sorry”. At my Arizona based PEO, * If you undermine another
I often find that employers do employee
not really know how or when to We should always try to remember
apologize to their staff. that other people have feelings
and that we need to exercise
The following are some tips that consideration. Moreover, people
I offer these individuals. experience different levels of
vulnerability. As leaders and
When to apologize professionals, it is very
important to treat our
subordinates and co-workers with the same as an admission of
dignity and respect, even if they guilt. Companies, in particular,
make a mistake. Think before you can find themselves in hot water
speak! There are ways to get if they start apologizing when
your point across and spare the they are not at fault.
feelings of others. Conversely, you may apologize on
behalf of someone else, in which
* If you “drop the ball” case, you are not speaking for
Today’s business world is built the person who made the mistake,
on teamwork environments and but you are apologizing for the
therefore people spend a great affect of the mistake.
deal of time working in teams, or
in collaboration with other * During a write up or
individuals. As a result of termination
working with others, our actions Apologizing during a termination
can have many effects on many is inadvisable. At the time of
different individuals. People termination is not the place for
are counting on us to do what we conversation. If you find
say we are going to do, when we yourself in a situation where you
say we are going to do it. Be must write up or terminate an
accountable! employee, you must remember that
you are acting in the best
When NOT to apologize interest of the business and that
the action is not personal. On
* For mistakes you did not make the contrary, if you feel that
When you give someone an apology, you owe this individual an
what you are actually doing is apology, maybe you should
admitting that you made a reconsider the action you are
mistake. Therefore, apologizing about to take.
for a mistake you did not make is
Learning when and when not to Even so, apologizing when we make
apologize is merely way to mistakes shows others that we are
fine-tune our effective humble, a very humanistic
communication skills. As quality. All people make
business leaders, it is critical mistakes, even business leaders,
that we are confident in all of top executives and Human Resource
our actions and interactions. Consultants!
About the Author:
By a freelance writer for National PEO, Arizona, http://www.nationalpeo.com/ - Human Resources Consultants: http://www.nationalpeo.com/ provides HR services to hundreds of companies including PEO services. Please link to this site when using this article.
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