Customer Complaint A Complete Job Review
s like any other person managed to wear these shoes for
who works in a customer an almost continuous period of
service job, I surely get three months before a colleague
to see my fair share of pointed out that there was
customer complaints. Just something wrong. That is when he
about on a daily basis, some one came back to the store to lodge a
or the other comes in to our customer complaints about the
store to complain about the service offered to him.
product or the service or perhaps
even both. Although it would not As a rule, if he had brought the
be right to say that all shoes back in a near new
customers are annoying, there are condition, we would have handed
those customers, who especially him a refund and considered the
aggravate me with their right to case closed. However in this
customer complaints. particular case, the shoes were
Please allow me to explain. not only worn out. They were
almost in tatters. And despite
Few weeks back, there was this everything he only insisted upon
guy who ‘mistakenly’ bought a his right to file a customer
pair of shoes with two left feet. complaint and seek a refund. No
Well, that is the truth. As a matter how much I tried to
matter of fact the shoes explain to him politely that
department is the one with a though he had purchased and taken
fairly high number of customer home two left shoes, he should
complaints. This gentleman bought have brought the matter to our
the shoes alright, but if he were notice through customer
like you or me, he would have complaints well in advance. And
realized that there was something besides he nearly destroyed the
wrong the first time he tried shoes that would be of no use to
them on. To top it off, he us. Though his loss was one pair,
our loss was in effect two good customer complaint she would.
pairs of shoes.Except of course
there was another customer who At times there are customer
could ‘mistakenly’ purchase two complaint cases that I find
right shoes! extremely taxing. To help out
someone who accidentally made a
In another case, there was this shopping gaffe is all fine. And
customer complaint with regards the gratitude for such customers
to the lady who bought an is well worth the initial
artificial mink coat and returned hostility they show. Unlike
back to the store almost six customers who are determined to
months later to lodge a customer take stores for a ride and then
complaint. Want to know her demand on the right to file
issue? Well, she had been customer complaints to cover
deceived into buying an their own faults are the ones who
artificial mink coat and wanted a get my goat. Even as I am all for
refund. Needless to mention, the encouraging customer complaints
offending mink coat had been well as a ration course of action, I
used and was in fact the worse find myself ever more reluctant
for wear. But nonetheless file a to help out such people.
About the Author:
Luke T. Axton provides readers with up-to-date commentaries, articles, and reviews for career, job guide as well as other related information.
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