Successful Telecommuting Mom Story 3

R ona Berry-Morin has been a       reliable that you can build up to  telecommuting mom for two       a full time position with many     years now. Many moms            companies, however Rona prefers    seeking a telecommuting position      to work part time, keeping her     find that it takes them weeks to      family her main priority. She      locate and secure a good work at      enjoys the flexibility of her      home job that fits their family       work schedule with her employer    situation. Rona reported that she     and the convenience of working     was able to do this in just three     from her own home. The lack of     days because of a strong call         office politics is also            center background on her resume.      appreciated.                                                                                                Rona found a home based position      The one area of telecommuting      as a Virtual Customer Service         that Rona finds challenging is     Representative, or VCSR for           dealing with the occasional lack   short. As the title would             of communication from the client   suggest, she is able to provide       to the agents regarding policies   customer service support for her      and procedures. She found that     company by connecting through the     the same complaint can be found    telephone and her computer.           in most call centers so it is                                            simply to be expected and worked   Most customer service positions       around.                            require you to have a hard phone                                         line and a high speed internet        Another challenge is staying       connection, something to keep in      motivated while working alone. If  mind if you are interested in         she were part of a ‘brick and      doing similar work.                   mortar’ call center there would                                          be weekly and monthly contests to  It is possible with time on the       motivate employees and encourage   job and having proved yourself        friendly competition. This helps   to increase sales and call            applications. I also knew call     statistics.                           center management and terminology                                        very well so the transition was    Rona shared an important piece of     much easier versus me heading      advice for moms looking for a         into an unknown field.”            job:                                                                                                           So if you have a background in     “If you can, consider                 insurance or apparel or any other  telecommuting in your primary         specialized area, seek out         field. I had 20 years of call         virtual opportunities in that      center sales and customer service     field. Your experience will help   experience. I believe that’s why      you stand out as an applicant.     I had such quick responses to my       About the Author: Nell Taliercio, the Telecommuting Answer Lady, owns http://www.telecommutingmoms.com where you can locate legitimate work at home jobs and practical advice to start working at home tomorrow! Read more articles by: Nell Taliercio Article Source: www.iSnare.com