Telephone Technique
n the phone
When you need to obtain
As much as most of us use information about a company.
the telephone each day, To accept a job.
when there is a serious purpose
for using it many people freeze. There are dozens of other reasons
but no matter the reason the end
This is usually just nerves and benefit is to get a job.
the best way to overcome nerves
is to do what you fear. With the end benefit in mind you
need to make your approach
I'm reminded of what a good methodical and professional.
friend of mine once told me about
fear, you may have heard this *Case Study
yourself; fear is False Evidence Imagine you have seen an
Appearing Real. That is to say advertisement in a local paper:-
that in the main when we have a
fear of something, that fear is ---------------------------------
usually irrational. --------------------------------
Leading Pharmaceutical Company
Anyway, lets look at when and how Requires a Sales Manager with
to use the phone for job search. 1 - 3 years previous experience
to
Here are a few occasions when you work an established regional
are likely to use the phone when area.
looking for work:- For an informal discussion call
Holly Wilson at Barnes Big Pills
When the advert requests you call 0568 45633225
for more information. ---------------------------------
To phone for an application form. --------------------------------
I've seen plenty of similar more that one paper.
adverts and during my time
helping people with their job Then, they may be advertising for
search technique. We would often more than one Sales Manager.
end up using an advert like this
as a starting point for role But most importantly, you don't
play. sound interested in the company,
just in the money.
You know it's really surprising
how many people would make a call It really would pay to take a few
along the lines of:- minutes to think out what you
want to do, and say, maybe even
"Hi, I'm calling about the ad in make a few notes and there are a
the paper for a Sales Manager, few other things that might help.
can you tell me what the salary
is please?"
Take a closer look at the advert,
Plenty of people don't see it be worth finding out a few
anything wrong with that, but if things about the company, so you
you take time to think about it could look up "Barnes Big Pills"
there's a lot that could be at the library or on the
better. internet.
*A better Approach Once you have looked them up and
Lets take a closer look, first of know a bit about them you might
all, this caller doesn't even have a better idea about what
know if they are talking to the they want, how big they are etc.
right person.
Think about the things they might
Next, they may have advertised in want to discuss on the phone, the
advert says "informal discussion"
what does that mean? You may be asked about your
previous experience in some
If you think it means what it detail, having your resume to
says then you are kidding hand would be useful so that you
yourself. This will be a mini don't need to remember all the
interview to see how you handle dates and companies that you have
yourself on the telephone and how worked for.
quickly you think on your feet.
A pen and paper would be useful
The applicant will have 1 - 3 to make notes with, having to ask
years experience but obviously the person at the other end to
more would be ok, however the wait while you get a pen and
salary might be less than an more paper doesn't demonstrate a
experienced sales person might professional who is ready to make
want. appointments or take orders. If
everything goes well you would be
If you had more than the three writing down details of the next
years experience but needed the step.
job you might want to take time
to come up with a positive reply *Making the call
to "you have more experience than First of all introduce yourself
we are looking for". You could and then establish who you are
try something like "I appreciate talking to before you launch into
your concern but I'm sure that your main conversation, the call
the benefit to the company of my might start like this:-
experience will outweigh that
concern, I'm sure that I'd be "Hello, Barnes Big Pills"
very happy working for Barnes Big
Pills." "Hello, my names Steve Richards,
could I speak to Holly Wilson friendly but that although we
please?" know that we are speaking to
Holly Wilson, I didn't call her
"Certainly, I'll put you through" Holly or Miss Wilson, I don't
know if she is single or married.
Calling her Holly might be over
"Hello Mr Richards, Holly Wilson familiar at this stage, but I
here" gave her permission to call me
Steve.
"Please, Call me Steve, I'm
calling about the advertisement This technique of taking a little
in the Smallville Gazette for the bit of time to do some very basic
position of Sales Manager, could research and preparation will pay
you tell me a little more about dividends and if you sometimes
the position please, I'm very experience FEAR remember what it
interested?" is. To overcome that fear,
prepare yourself by running
Now, I'm sure you will agree that through the call in your head or
this is a more professional with a friend. The more you
approach to the phone call and practice the more confident you
you it makes a more positive will be.
impression.
Here's to your next interview.
Notice that the conversation was
About the Author:
Leaving the Royal Air Force, Steve worked for a Charity helping the unemployed to find work. Within a few months the two programs he ran were top of the counties league table. Head hunted, Steve lead 7 similar programs, within 6 months they were all in the top 10 - including the number one spot. http://www.911resume.com
Source: www.isnare.com
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