The Definition Of A Work At Home Call Center Agent
t the present time there employees) are trained to manage
is an estimated "100,000 many 'call'-types, including
home-based phone regular telephone inquiries,
representatives" employed faxes, e-mails and web requests.
throughout the United States.
According to predictions made by
the Gartner Group, it is believed Many call centers find that costs
that by the end of 2006 are lowered and the overall
approximately ten percent of all efficiency of a business is
call centers scattered throughout increased when work is "home
the United States will be relying sourced" out to work at home call
on the skills and services of center agents. Also referred to
work at home call center agents as "working remotely" these at
for the widespread success of home or remote agents often are
their businesses. more productive and happier and
also report greater levels of job
Call centers are becoming a satisfaction than those who work
bigger and better industry all of in other capacities. Walking hand
the time. They comprise a large in hand with these positive
percentage of the customer characteristics is the fact that
service work that many companies work at home call center agents
engage in. In a general way a tend to be loyal to their
call center refers to "a variety companies and not as likely to be
of actual business functions, jumping from job to job. In a lot
ranging from call centers of ways these agents get the best
designed to handle customer of both worlds- they get to have
calls, tech support systems, help their cake and eat it too.
desks, or even outbound customer
call agents." Call center agents A remote agent is loosely defined
(work at home or on site as a "call center or help desk
employee working away from the saver); the ability to both bring
main office, either occasionally in and hold onto key agents;
or full-time." Some people simply voice communication via the
think of work at home call center telephone when a work emergency
agents as telecommuters who do should arise; constant support
their work from their own home and feedback between employer and
instead of in the office. agent; a link from office to
office and the ability for the
Call centers that make the company to hire temporary and
decision to institute a remote seasonal staff as well as
agent program experience many disabled individuals. Finally
benefits from giving their working from home has been shown
employees the opportunity to be through a variety of studies to
work at home call center agents. increase levels of productivity
These benefits include the and to allow for easier
necessity for less office space flexibility for scheduling work
(which is a definite money hours for agents.
About the Author:
Charissa Bear is the owner of http://www.momsinc.biz, a work at home resource site dedicated to helping moms find home based careers. Stop by today and sign up for her 5 day ecourse, Starting and Choosing a Work at Home Business,or get your free ecourse by sending a blank email to: mailto: wahguide@aweber.com
Source: www.isnare.com |
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